At Real Duct Cleaning, we prioritize transparency and quality service.
Unfortunately, parts of the Duct Cleaning industry are rife with scams that can cost homeowners time and money.
Here are five common scams to watch out for and how to avoid them:
1. The Bait-and-Switch
Scammers often lure customers with incredibly low prices, only to upsell once they’re inside your home. They may claim that your system needs expensive additional services or repairs. To avoid this, always get a detailed quote upfront that includes all potential costs. And be wary of prices that seem too good to be true, because they probably are. Check online Google and Yelp reviews to ensure the company has a reputation for honest pricing.
2. Unnecessary Mold Remediation
Some companies will falsely claim your ducts are infested with mold and require costly remediation. Always ask for proof, whether lab results or photos, and consider getting a second opinion before agreeing to any mold-related services. Look for companies that are certified and have good reviews specifically mentioning their handling of mold issues. The Environmental Protection Agency (EPA) also provides guidelines on mold remediation that you can reference.
At Real Duct Cleaning, we’ve seen our fair share of homes, especially in Florida, where mold growth or mildew is a problem inside of duct work and the A/C. But, A/C and Duct licensing, training, and credentials are very different from one another. So just be sure the company telling you it can handle mold is properly licensed to do so, because mold is handled quite differently than dust and dirt are.
3. Blow-and-Go
This scam involves companies that perform a superficial cleaning, often using inadequate equipment. They might blow debris around rather than removing it, leaving your ducts no cleaner than before. Ensure the company uses professional-grade equipment and techniques. You can do this by asking what type of equipment they use and researching those tools online. Look at customer reviews on Google or the Better Business Bureau (BBB) to see if previous customers were satisfied with the thoroughness of the cleaning.
4. High-Pressure Sales Tactics
Some companies use high-pressure tactics to sell unnecessary add-ons, like air purifiers or additional maintenance plans. A reputable company will provide recommendations but won’t pressure you into immediate decisions. Take your time to research and decide what’s best for your home. If you feel pressured, it’s a red flag. You can always ask for written information about the products or services and take time to review them before making a decision.
5. Fake Credentials
Scammers may claim to be certified by reputable organizations or show fake endorsements. Always verify the company’s credentials and check reviews from trusted sources. Ask for proof of certifications and cross-check them with the issuing organizations. Checking online reviews and ratings on platforms like Angie’s List and the BBB can also help confirm the legitimacy of the company.
